At SiliconSleuth Appliance Repair, we are committed to protecting your privacy and ensuring your information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and share information collected through our website and through interactions with our company, in compliance with U.S. law. By using our website or contacting us, you agree to the terms outlined in this policy.

Information Collection: We collect personal information that you voluntarily provide to us when you use the website’s call request form or contact us by phone. This information may include your name, phone number, email address, and details about your appliance repair needs. Our website also collects non-personal browsing data such as IP addresses, browser types, and pages visited, through cookies or web beacons, to enhance your user experience.

Use of Information: The information we collect is primarily used to provide and enhance our services, respond to your inquiries, and schedule repairs. We and our partners may contact you via phone, email, or text for service-related purposes, such as confirming appointments, providing service updates, or conducting customer satisfaction surveys.

Information Sharing: Your personal information may be shared with trusted partners who assist us in operational and service needs, such as technicians and scheduling systems. These partners are bound by confidentiality agreements to ensure your data is kept secure.

Legal Terms and Disputes: By using our website or contacting us, you agree to waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or our services. Any potential compensation for disputes is limited to a maximum of $100. Additionally, each party involved in a dispute will bear their own legal fees and expenses.

Cookies and Browsing Data: Our website may use cookies and web beacons to collect non-personal data to improve user experience. This data helps us understand how visitors interact with our site and enables us to customize and enhance the website's functionality.

Opt-Out: If you wish to opt-out of communications from SiliconSleuth Appliance Repair, you can contact us at (408) 300-7340. We will respect your request to no longer receive communications regarding our services.

Data Security: We employ reasonable security measures to safeguard your personal information against unauthorized access and disclosure. However, please understand that no method of transmission over the internet or method of electronic storage is entirely secure.

We may update this Privacy Policy from time to time to reflect changes to our practices. We encourage you to review this page periodically for the latest information on our privacy practices.